Terms of Service

1. Who we are

The services are supplied by The Owners Network, ABN 82 867 406 893 (we, us or our). You can contact us at hello@theownersnetwork.com.au.

Our services are designed for businesses. The person creating an account or accepting a Service Order confirms that they are at least 18 and authorised to bind the subscribing business (you or your business).

2. The agreement and Service Orders

A Service Order is the checkout page, plan selection, proposal, booking confirmation or other written description you accept for a particular service. It records the applicable features, fees, trial, subscription period and any service-specific conditions.

These terms, our Privacy Policy and each accepted Service Order form the agreement. If they conflict, the Service Order controls only for the specific commercial detail it expressly changes. Statements in marketing material do not change the agreement unless included in a Service Order or confirmed by us in writing.

3. Accounts and authorised users

You are responsible for information submitted through your workspace, keeping login details secure, assigning appropriate permissions and promptly removing access when a person no longer requires it. Activity performed through an authorised account is treated as activity of your business unless you notify us promptly of suspected unauthorised use.

Administrators control the workspace and may invite, manage or remove other users. Your business is responsible for ensuring it has authority to provide their information to us and for giving any workplace notices required by law.

4. Trials, subscriptions and renewals

Any trial length, eligibility rules and included access will be displayed in the relevant Service Order. Unless that Service Order says otherwise, a trial is limited to one per business and may require a valid payment method. We may refuse or end duplicate, fraudulent or improperly obtained trials.

Where a Service Order clearly states that a subscription renews automatically, you authorise us and our payment provider to charge the displayed recurring fee at the stated interval until cancellation. The checkout will show when the first charge occurs and the total price currently payable. We will provide any trial or renewal reminder promised in the Service Order or required by law.

Prices are in Australian dollars unless stated otherwise. The amount displayed as the total is the amount payable. Where GST or another mandatory tax applies, it will be dealt with and displayed as required by law.

5. Payment, cancellation and refunds

Payments may be processed by a third-party payment provider. You authorise recurring charges described in the Service Order and must keep billing information current. We may retry a failed payment and suspend paid access while an amount remains overdue.

You may cancel a recurring subscription at any time through the available billing controls or by contacting us. Unless the Service Order provides a more favourable arrangement, cancellation takes effect at the end of the current paid billing period and there is no cancellation fee. Cancelling a trial before its stated end prevents the first subscription charge.

Payments already made are generally non-refundable for change of mind. This does not limit any refund, cancellation or other remedy available under the Australian Consumer Law or another law that cannot be excluded.

6. Responsible use

You must not use a service to:

• break a law, infringe another person's rights or upload information you are not authorised to use;
• introduce malicious code, bypass security or interfere with the platform or another customer;
• scrape, copy, reverse engineer, resell or provide access outside your business without permission;
• send abusive, deceptive or unlawful content; or
• create an unreasonable security, safety, reputational or operational risk.

We may use reasonable technical limits to protect security, performance and fair use. You must comply with laws, industry requirements and your own workplace policies when using information produced or managed through a service.

7. Business, operational and professional decisions

Our services provide tools, information, workflows, educational content and communication facilities. Unless a Service Order expressly says otherwise, they are not engineering, legal, accounting, financial, medical, safety or other regulated professional advice, and they do not replace competent supervision or qualified professional judgment.

Your business remains responsible for verifying inputs and outputs and for every commercial, pricing, employment, safety, asset, compliance and operational decision it makes. Urgent hazards and emergencies must be managed through appropriate workplace and emergency procedures rather than relying only on our platform or notifications.

8. Your content and data

You retain ownership of information, photos, documents and other content submitted by your users. You give us a limited, worldwide licence to host, copy, process, back up and transmit that content only as reasonably needed to provide, secure, support and improve the services or comply with law. You warrant that your business is authorised to provide and use that content.

You are responsible for the accuracy, quality and legality of your content and for retaining separate copies of records your business is legally required to keep. We may create and use aggregated or de-identified information that does not reasonably identify a person or your business.

9. Our intellectual property

We and our licensors own the platform, software, designs, branding, content, documentation and improvements. During an active entitlement, we grant your authorised users a limited, non-exclusive, non-transferable right to use the applicable services for your internal business purposes.

This right does not transfer ownership. We may use feedback you voluntarily provide to develop and improve our business without restriction or payment, provided we do not publicly identify you as its source without permission.

10. Availability, third parties and changes

We aim to provide reliable services but do not promise uninterrupted or error-free availability. Maintenance, security events, internet failures and third-party services can affect access, notifications and processing. Third-party products remain subject to their own terms and availability.

We may improve or change services to address security, law, technology, customer needs or legitimate business requirements. If a change materially reduces a paid service, we will provide reasonable notice where practical. If a notified change materially disadvantages you, you may cancel before it takes effect.

11. Suspension and termination

We may restrict or suspend access where reasonably necessary because of non-payment, unlawful conduct, a serious or repeated breach, misuse, security risk or risk to another person or the platform. Where the issue can reasonably be corrected, we will usually explain it and give you an opportunity to do so.

We may discontinue a service for legitimate business reasons by giving reasonable notice. Where you prepaid for a period extending beyond discontinuation, we will provide a pro-rata refund for the unused period unless equivalent replacement access is accepted. Before access ends, you should export records your business must retain. We may retain or delete information in accordance with our Privacy Policy, legal obligations and backup processes.

12. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law where that law applies. For major failures with a service, you may be entitled to cancel the service contract and receive a refund for the unused portion, or compensation for its reduced value. You may also be entitled to compensation for other reasonably foreseeable loss or damage. If a failure is not major, you may be entitled to have it rectified within a reasonable time and, if that does not occur, to cancel and receive a refund for any unused portion.

Nothing in this agreement excludes, restricts or modifies a right, guarantee or remedy that cannot lawfully be excluded.

13. Liability and responsibility

Subject to section 12, neither party is liable to the other for indirect or consequential loss that was not reasonably foreseeable. To the maximum extent permitted by law, our total aggregate liability arising from an affected service is limited to the fees paid or payable for that service in the 12 months before the event giving rise to the claim.

That limit does not apply to fraud, wilful misconduct, personal injury caused by negligence, or liability that cannot legally be limited. You are responsible for loss arising from your unlawful use, your material breach of another person's rights, or content your business was not authorised to provide, but only to the extent you caused or contributed to that loss.

14. General terms

We may update these terms for legal, security or operational reasons. We will notify you before a material change takes effect. If a material change disadvantages you, you may cancel the affected paid service before that date. Continued use after the effective date means you accept the updated terms.

If part of the agreement is unenforceable, the remaining parts continue. A delay in enforcing a right is not a waiver. You may not transfer the agreement without our consent, which will not be unreasonably withheld. We may transfer it as part of a genuine restructure, financing or sale of our business if the transfer does not materially reduce your rights. Neither party is liable for delay caused by events outside its reasonable control.

These terms are governed by the laws of New South Wales, Australia. The parties submit to the courts of New South Wales, without limiting any right to bring a claim in another forum available under applicable law.